How many things does government do?

Easy: 1,479,025,887 GDS has produced another fascinating tool, this time providing a list and volumes of government transactional services, which it turns out are used a shade under one and a half billion times a year. Richard Sargeant has a blog post introducing the endeavour, and making clear that this initial version is an alpha […]

Petty annoyances

The links below have two things in common.  They don’t work. And they should. (though for so grand an address, the results to be found are sadly inconsequential) Distinguishing a web server from gopher, telnet and the host of other application protocols which jostled for supremacy as they emerged from […]

Pass the parcel

I am sitting at home waiting for a parcel, the unloved and unglamorous side effect of internet living. I know it left Sheffield last night. I know it got sorted in Birmingham. I know it got to Croydon. I know it’s on a van on its way to me. The only thing I don’t know […]

Getting better by doing less

The idea of service minimalism is a very attractive one.  Perfection –  in service design as in other things – is achieved not when there is nothing left to add, but when there is nothing left to take away. I have written before about government being most successful when it is least intrusive and also […]

Customer service standards

I walk in, slightly tentatively. It’s not altogether clear quite where I should be. I stand in what looks like the right area.  Nobody takes any notice of me. There are one or two members of staff talking to other customers. There is a woman whose job seems to consist of walking around importantly with […]