An interesting article about J Sainsbury with some remarkable similarities to DWP, shows the retailer bringing their services back in house, 3 years before the contract is due to end.

"It’s a warning that business benefits don’t necessarily follow from IT infrastructure renewal unless the business itself is well run and the two sides are properly connected. New IT infrastructure can’t compensate for poor business management. In that sense, Sainsbury shows us the limits of transformational outsourcing."