Q: What’s your view of the National eBenefits Project?
A: Should I roll on the floor laughing?
Glyn Evans, who provided the answer, is in charge of IT for Birmingham, one of the largest local authorities in the country. Even more significantly, he has a well-earned reputation both there and from his previous job in the same role at Camden as an innovator in customer-focused IT-supported services – he is no luddite.
His more considered response was that this was one of several of the national projects where the real value came from learning from the experience, rather than from the products developed during the experience. Which says it all, rather neatly.