Having spent a long time in total denial at the prospect of speaking at the eGov Summit (!), not least because I think they missed out the stage where I actually accepted their invitation to speak, I needed a presentation in a hurry.  The obvious answer was to use a pantomime horse approach – the back end of one presentation, the front end of another, and hope that the joins weren’t too obvious.

That worked fine for the first half, but I was reduced to attempted originality for most of the second half.

I was billed as talking about an e-government roadmap, but that felt far too much like dangerous territory.  Instead, I dreamt up these four principles, which are fairly breathtakingly obvious, but seemed to work quite well – and did so less about e-government, and much more about customer and efficiency focused service delivery.

The slides give a bit more context (but not much, this is definitely more show than substance).  Are there other candidates to add to or (better still) replace some of these?

The fifth principle, by the way, was ‘e-government is over’, which shouldn’t really be news any more – but then this was the e-Gov Summit.