ACCORD is the DSS programme for the next generation of IT. It will be central to modernising social security services at the turn of the century. At present, DSS assesses claims and holds information benefit by benefit on a series of administrative chimneys each with its own IT system. Information is duplicated and inconsistent. We ask people repeatedly for the same details, creating opportunities for fraud and abuse. ACCORD will bring together the data for delivering services. It will provide single accounts for social security customers and integrated modern systems that staff need to deliver high-quality, joined-up, service.

Modernising Government Cm 4310, March 1999 .

No big surprise that some people are a bit nervous about the business strategy.