This is a great day for everybody who has been on tenterhooks for the last four years after watching the Helsinki Complaints Choir in action. I have just discovered that a dvd plus no fewer than three cds of complaints choirs from around the world is about to be released.

For those too eager to wait or who may be overwhelmed by the sheer quantity of material, you can already get volume 1 from emusic or spotify, and all the audio tracks from Amazon with songs and choirs from Wrocław to Wolfenbüttel, via Juneau and Tokyo.

If you know a service designer, a customer insight expert or a complaints handler, your christmas present problems are solved. For your musician friends, though, you may want to look elsewhere.

And if you are a service provider, think about the gift of feedback and how it can be better built into your service. Maybe next year we should look out for Patient Opinion karaoke…


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