Things which caught my eye elsewhere on the web
Discovering discovery | Make it quotidian
Not enough people actually begin at the beginning.
Often when I meet teams working on service transformation, or digital change projects, I find that they’ve begun somewhere else. Perhaps their work began when someone decided the organisation should be using a particular system, so they’re busy trying to implement that, or someone thought a particular process should be put online, so that’s what they’re doing. They’ve been presented with a solution and told to make it work.[…]
This tends to result in teams who are doing their best, but are feeling rather put-upon and disempowered; teams who find that the priorities and targets aren’t entirely clear, or that they keep shifting; teams who can’t really explain the purpose of what they are working on, or who it is for, or what will happen to it after they’ve finished their particular project.
GovTech is Not Broken | Civic Innovations
The most under-appreciated characteristic of the government procurement process as it exists today is that it’s current design is largely intentional. Much like the federal and state income tax systems, we imbue a number of values deemed important into our procurement processes in the hopes of fostering desired outcomes.
Ben Holliday » Thinking about iteration
It’s important to design and test different design approaches to the problem. This means that we quickly throw away things that aren’t working and move on to something else.
With our approach to prototyping in government the cost of throwing things away should be outweighed by the value of what we’re learning.
It’s only when we’re then confident enough about how well a design approach meets user needs that we should be looking to improve or iterate on this user journey.
Tomorrow’s World | Perfect Path
In all technology, we face a tension between our desire to make life easier by replacing human labour with code or machines and our attachment to human labour as the primary sense-making tool of life and the means by which most of us get the things we need to live.
We seem to understand that work is changing but most of the #futureofwork stuff I’ve seen assumes capitalism based on corporations as a given.
I do have an opinion on this, I think we need fewer jobs and to really accept that people don’t need any more to work as hard or as long doing stuff to justify staying alive. What I want to do more though is point out the incongruity that our tech efforts go into replacing human labour but our politics, culture and society, our communities and social interactions assume that everyone should have a job or some easily understandable means of income like owning or a company or assets that create value.
being more human at work – disambiguity
Consider every business process as a (usually) poorly solved design problem and approach it like a design team should – firstly understanding the what the actual problem is then thinking about different ways it could be solved, and then choosing the one that actually solves the problem – remembering that businesses are really nothing but groups of humans trying to work together to do something great.
Those who push their chair in I like, because if one of them is in place I can escape from my desk. Alas they’re also in the minority. Most of the people they send to sit next to me are chair-leaver-outers, getting up for a coffee or a meeting and blocking the aisle in their wake. I want to sigh deeply at their thoughtlessness, but by that time they’re not usually there, so I simply push their big office chair back under their desk and proceed.